Customer Testimonials
Great service with these gentlemen. Ricky got my tires quick & on my Nissan in no time! I’ll be back for further services.
Always friendly and professional. Keeps me updated though visit. Not pushy on recommended items.
I really appreciate the shuttle service that made it possible for me to get on with my day. Wilson was wonderful. Thank you for your help!
Fantastic job doing multiple points inspection. They helped me to do better on maintenance my car! Thank you!
I bought a Ford F150 from this dealership that had an issue with the 4 wheel drive system at purchase. I returned it to them twice and received attentive and knowledgeable service. They replaced the part for free, and the part they had to replace broke during installation. The tech immediately went and bought another park and replaced it within 30 minutes. Amazing service!
The best place
Awesome place!! Great people and wonderful service.🙂
Quick and friendly. Out the door in under an hour.
This is the best service department . They were kind caring and very informative. I appreciated all their help and will definitely be coming back to them. Thank-you!
Professional, high quality, consistent service.
Rey easy! In and out. Easy to schedule online, everything went smoothly.
Wes Gould did a great job receiving my car and handling the oil change.
They were fast efficient and answered all my questions. The tech took his time to explain everything to me. I appreciate this dealership and service department.
Great service every time thanks guys!
Wilson was fantastic and offered to give me a ride before I even had a chance to ask. Very kind and polite as well as professional. Great service all around! Thank you.
(Translated by Google) The 5 stars are for Juan, the person at the workshop who helped me. (Original) Las 5 estrellas son para Juan, la persona del taller que me atendió
If you drive a Nissan - The singular only place you want to service it is Ken Garff Nissan Orem- full stop. Wherever you bought your Nissan does not matter- you want to avoid any other Nissan Dealer in Utah- trust me on this get your service done professionally and without a sales pitch on your service. Have been taking my 2010 Nissan Titan there for 6 years - they do what you ask and they do it better/ faster and at a very good price. I used to service all my vehicles myself- I am getting older and I need to ... Read More Google - Aug 22, 2026
Very professional and hood service
Excellent customer service and quality maintenance and repair work!
My service tech went above and beyond by helping me tighten up my window seals that had been loose in the passenger back doors without me asking & overall great conversation & service thank you.
They got me in for an oil change with out an appointment. I was up in SLC (I live in Payson).and my car needed the service so I stopped and asked. The service personnel was very helpful and kind.
Very quick to check me in and fast work.
I did not know what to expect with the recall. They took care of me. They helped me get transportation in the interim while they had the car. Truly appreciated.8
amazing job 👏 5 of 5
So quick and efficient and very personable! Would come again for sure.
Great service ~ Ricky is very professional and prompt in helping you with what you need…
I had an incredible experience working with Anthony and Johnny at Ken Garff Orem while searching for my new car. As a woman unfamiliar with cars, I found the process intimidating, but Anthony made it easy. From the first phone call, he was respectful and genuinely concerned about my credit.
The dealership atmosphere was welcoming and clean. Anthony's knowledge of the vehicles was impressive, and even though I had credit challenges, I left with the perfect car. Johnny walked me through the contract details clearly and made the signing process fun with his tech setup.
Overall, if you're ... Read More DealerRater - Aug 21, 2025
Had a hard time understanding them. I have not heard back yet on who my car loan is through. There’s was a mother Car I wanted from the Nissan dealer ship in West Valley that I wanted which was less expensive. I was told that they would have the car drove him down to the dealership in Orem for me which never happened and ended up buying a car there which was 6000 more dollars. I wanted to go through my credit Union to get the loan and I talk to and was already approved and it was less interest ... Read More DealerRater - Aug 1, 2025
I have a ford truck and the ford dealership is closer to my house but the option of being driven home by Wilson is a game changer
Always great service and friendly staff. They always make sure to keep me informed and keep within a reasonable time frame.
This place is amazing very knowledgeable and friendly they will work with you until the problem is fixed
I was in dire need of an oil change before a trip and the dealership I normally visit (Murdoch Hyundai) turned me away for a walk in. I went to Ken Garff Nissan since my wife takes her car there and they made room for me to get in as a walk in. I am very grateful for their excellent service. Todd was the gentleman helping me and he was very helpful and kind in getting my car in right away. I really appreciate the inspection video they included in the service as well; something I’ve not experienced before ... Read More DealerRater - Sep 16, 2024
I enjoyed working with Todd Fuller, he was able to help answer my questions and get my truck the service it needed. Friendly, helpful, knowlegeable and good to work with. The amenities were nice while waiting.
I don’t care for the way the service department sets up their appointments, but I really do like the service department and the technicians there! I had switched appointments from Friday to Thursday and somehow the scheduler did not get it into the computer. My service advisor was Todd Fuller, he was very gracious and told me not to worry about it, he would work me in. I like the way they send a video to your phone about what they checked on your car that possibly could use some attention. Overall, it turned out to be a good ... Read More DealerRater - Sep 7, 2024
I worked with Sierra and she is always great to work with! She helps me understand what my car needs and gives me a good deal! She is very nice and approachable!
Sierra did a great job! She knew exactly what she was talking about and I enjoyed her energy!!
Best dealership around and very helpful. Truly has great costumer service and the managers are great.
Great group of employees. They communicated well and my vehicle was fixed quickly. (At a great price also!!!!!!) I will be back to them for all of my service needs
Very friendly environment and very friendly staff and amenities. Work was done at a affordable rate and done quickly
Great sales and service team! Purchased a new Ariya and I am very happy with the car and the way I was treated! Had a nail in the tire and the service team fixed it free of charge and had me back on the road in no time! Thanks Nissan of Orem!
Easy to make an appointment. Very friendly. Work is done in a timely manner. Love that they warn you of upcoming needs for your next appointment so it isn’t a surprise.
The employees were energetic, efficient, and courteous. I'll be glad to take my vehicle back to them.
David, the service representative did a good job. He was friendly and he kept me informed during the whole process, and my car was done 15 minutes before they said it would be.
Absolutely the best car buying experience I've ever had. They are extremely good at what they do here.
Scheduled an oil change and recall software update for 11:30 am. Was told would take 45min to an hour. Left and returned 1 hour and 25 minutes later. Car was in the parking lot. Went in an talked to service rep. Said car still did not have the recall finished. I told him the car was in the parking lot. He seemed surprised. He went and checked on it and returned and said that the techs that would do the recall software update had “gone to lunch” and would be back later. Asked if I wanted to wait. After already waiting 1.5 hours I ... Read More DealerRater - Jul 14, 2023
Quick efficient and knowledgeable I was in and out and on my way in good time
Estoy muy agradecida por la ayuda que me dio su trabajador David fue muy amable y pudo ver la situación que my carro presentaba.
Everytime I come into the service department I am meet with courteous, professional staff members. They do everything to please. It is a joy and pleasure to visit this dealership.
I required a state emission test to renew vehicle registration and engine air filter replacement. Work completed in 45-minutes while I waited. Free soft drink and popcorn. I could not renew my vehicle registration at the dealer due to their computer system having a problem. I had to renew registration of vehicle on the state's website when I arrived home.
Clean and courteous employees. Shuttle service was awesome and fast. I was provided with estimate on repairs needed.
Great Service and Friendly Staff! I have only had good experiences with Ken Garff Nissan
Me han tratado muy bien siempre que voy el que me entiende David buen amigo
Service department is excellent. The link to the video inspection of my car was very helpful and informative.
Quick to get us in for service. Explained everything well and had our car finished and completed earlier than promised. Great service.
I was very undecided and Austin was patient for hours until I finally decided what I wanted to do.
Promised in 2 hours, but only took an hour. Excellent customer service, friendly, explained everything about work done clearly.
Austin was excellent to work with. Answered every question. Provided all options. Pricing was clear and straight-forward. Was a better car-buying experience than I'm used to.
Nice clean dealership. Was in and out when they said I would be. Sent a video to my phone under the hood and under the car. Very helpful for me.
Timely response and excellent customer service. Comfortable and clean waiting space. What else can I say.
They are friendly and helpful .. seem to really care about their customers.. Jacob was so nice and went out of his way to make it a good experience.
Good costumer service and very helpful, good financial and sales personnel and very good to work with.
He was a really nice person and responded to all my questions, he knew a lot about cars
Emmanuel was such a great help to us! He was very clear and honest on everything. We came about 5 minutes before they closed and he was willing to help us until an hour later. We bought our car the next afternoon! Definitely recommend them and Emmanuel!
Very nice and quick place for your car. Very nice lounge to relax at when your car is in the shop. And David Barcelo being easy to understand and helpful.
Great Customer service, easy to make an appointment online, communication was superb, Nissan has step up in their game!
Good services and at time. Professional people. Good attention. Mr. David was very friendly. Thanks to all staff
The best dealership service experience we’ve had. Prompt helpful service. The service rep, Jacob Roberts, communicated well with us.
En la visita que realicé me atendió el señor David Barcelo, quien fue de gran ayuda para realizar el mantenimiento del vehículo, en un tiempo de respuesta muy rápido. Además es de gran ayuda por ser una persona bilingüe. Muchas gracias.
David provide professional service, the team are frenly,the service are wonderful, make your feel important costumer.
Cool people honest and just a big fun bunch. The videos the technicians send are fun
I found a car online and went to go see them because I got prequalified. And wanted to make sure I can get a car because most places turn me down. The assistant there are very friendly and nice they make you feel comfortable and they will do whatever they can for you to get the car you want. Long wait but worth the wait.
Everyone was very friendly, helpful and answered my questions . I like the Ken Garff Nissan of Orem and do like my Nissan versa.
Friendly, helpful and polite. They explained everything when I asked questions. Nice and patient with me.
Good service really help me a lot quicker and fast with my needs good services thanks
K.G.Nissan has been excellent in the sale & care of our Altima. In service yesterday, David was top notch. It was very busy and he handle multiple customers in a friendly and professional manner. He explained things clearly & concisely, And the service department delivered our care ahead of his estimated time, despite how busy it was. Kudos to David & the service team!
These guys are on top of things. If you need a car they will do everything they can. They are super nice.
The dealership is good. The price for my repairs was unreasonable and seems I was double billed for labor. I calculated that my car was worked on for 7-8 hours at 162$ an hour that’s overpriced and my good relationship with this dealership was hurt.