Customer Testimonials
Ken Garff Nissan Orem did a thorough inspection of a used car we hoped to buy. Best $300 spent for peace of mind. In addition to the inspection, they gave my son and me automakers advice about used car warranties and other helpful assistance. Thank you to all the staff who work with us! M & G, 2023 Nissan Altima
The service we were given at the dealership was FANTASTIC!!! We so appreciated their expertise!!
Quick and efficient oil change and tire rotation
I got my oil changed and tires rotated. Afterwards I kept getting a notice on my dashboard that kept reminding me about needing that service. It turned out that the mechanic changed the oil reminder notice but forgot to change tire reminder. You honored the appointment time that I made, and I was in and out quickly. Thank you.
Hi !!. I already gave my opinion. And I can repeat it: “Ken Garff Nissan at Orem, UTAH”, you definitely are the best. Period !.
We’ve been very happy with all our experiences here! From buying the car to all the services we’ve had done, they’ve exceeded our expectations!!
Ken Garff Nissan Orem was great to work with at my recent visit.
We had a tire emergency on a road trip last week. Two tire places could not fix the problem. Kenson at Ken Garff in Orem took us in immediately and fixed a very complicated problem. Everyone was so nice and I highly recommend them.
Quick service, did a fabulous job. Bought our car from here last year and it's been a great ride. Came back for regular maintenance and the full report was detailed and helpful.
So amazing! They send videos of your car and full reports so I never have to guess what’s wrong.
My wife’s Armada broke down. I originally called Tim Dahle for a tow to their shop in Sandy. They were supposed to call me back to schedule the tow truck but never did. I called Ken Garff and got it set up right away. Ran the diagnostics and determined that the mass air flow sensor was bad. Vehicle was repaired within 24 hours.
Great customer service, great communication every step of the way until my car was completed. Thank you.
Service department took care of us with 5 star customer service Tyler was very professional, and we will trust our future Nissan Armada maintenance with the Rapid City Nissan 💯%...
Wesley Gould , service adviser, has been very helpful and attentive and welcoming. I would preferably go back to him on my next service.
Was able to get car serviced for oil change and tire rotation, as well as get the car registered for tag renewal in the same day. They even do emission inspections!
I was treated very well with the guy who did my intake. He was very nice , so funny a pleasant person. I was there for my 3 month visit. I had a problem with my bad driver side tire and he showed me the nail. I’m not good at all with anything things like my cell phone. I asked him about my series radio, he showed me how to use it and he was really nice about it. Companies need to a lot more this guy working at their places. Thank you
Kelson in the service department is why I keep coming back. It was a decent experience buying the car here. Upsetting part was Spencer the manager they had brought over told me that the LoJack GPS Plaid thing was a required service and I had to pay for. When I did the paperwork though it literally stated it was not required and that rubbed me the wrong way. If it’s a good upgrade or service then sell me on it. Don’t lie. Like they did with the oil service package. It is actually a great deal so I ... Read More Google - Apr 29, 2026
First of all, the staff have all been very friendly and helpful. I've decided to use the service department to keep my Nissan in tiptop shape. I have a couple of issues with service.I had a light fixed on my back liftgate and realized a few days later that the handle inside was broken (it had to be removed to access the lights). When I brought it to their attention I was told it was too late to get it fixed since I didn't notice it on the day of pickup. This is still not fixed. The ... Read More Google - Apr 29, 2026
Great service by Ricky Holland, he recommended the best service for my Nissan Altima. He was upfront about charges and performed the services in a professional manner and was very personable and helpful.
Very friendly and quick service. Used the shuttle service which was very convenient.
Professional, explained what needed to be done and informed me when finished.
Good experience
Friendly, very fast oil change and tire rotation. Identified anticipated need for alignment and completed that very quickly.
Very professional, friendly and thorough.
This was a safety recall for the ETC. I didn't pay anything for the service.
Utah state emission test. When I tried to register with the state at the dealer's OnSpot registration, the state said the dealer didn't have enough stickers. Even though the clerk had a handful of stickers.
Had recall work done. They got it done even before my appointment time!!! Awesome service!!
Great service and pretty quick. They get me in and out without issues and no crazy tactics
Ricky communicated well. Service went well. Thank you!
Everyone was really nice and helpful. The waiting room was clean and had lots to do, including a playroom for kids.
Easy, quick, no issues . Thanks
Fast, convenient, very efficient and very affordable!
⭐⭐⭐⭐⭐ Super fast and easy tire repair. They got me in quickly, fixed the tire, and had me back on the road in no time. Great service! 🚗
They communicate well and have taken care of me on a warranty issue.
(Translated by Google) Excellent customer service, the car turned out great (Original) Excelente buena atención al cliente ,el carro quedo super bien
I own three Nissans and I always take them to Ken Garff Nissan of Orem for a first class experience every time.
Ricky Holland, the service advisor, was exceptional. He ensured the proper work was done at a fair price.
They were very friendly and thorough with the things I wanted checked.
Bought a new car! I brought my car in for oil change. I won’t let any one else service my card
Great experience with the team and especially Mauricio
I am so glad you reached out to me to take this survey because I couldn’t get in touch with you. I hope this goes to the very top of your organization. In February I traveled to Santa Fe New Mexico and my 2024 Nissan Rogue with 16000 miles on it wouldn’t go. I took it to Fiesta Nissan there and they told me it wasn’t under warranty because the engine looked like it had been through a sandstorm. Thus the throttle was plugged up. 983 dollars later they told me it wasn’t under done. I had asked for ... Read More Google - Feb 17, 2026
Great service!
They always take care of us. This time, our Air compressor was shot, and needed some significant repairs. They were willing to work with us on prices for parts and labor and we had our car back on that day.
I have just had such a great experience for the last 9 years. Wilson the shuttle driver has always been so kind and such a help. Even today I wanted to get some hot chocolate and he filled it up since it was out for me. Thanks and keep up the good work!
Super great
Fast service, courtesy, concern for my welfare were met.
Wes was fantastic
Emission
Fast courteous and respectful
Good to Timely service on oil change.
(Translated by Google) Incredible service, great attention to detail! (Original) Increíble servicio gran atención y buen servicio al detalle!
It was quick,convenient and easy!!
Great service and ease of getting a last minute appointment. Thanks for your help!
Good communication!
I had an incredible experience working with Anthony and Johnny at Ken Garff Orem while searching for my new car. As a woman unfamiliar with cars, I found the process intimidating, but Anthony made it easy. From the first phone call, he was respectful and genuinely concerned about my credit.
The dealership atmosphere was welcoming and clean. Anthony's knowledge of the vehicles was impressive, and even though I had credit challenges, I left with the perfect car. Johnny walked me through the contract details clearly and made the signing process fun with his tech setup.
Overall, if you're ... Read More DealerRater - Aug 21, 2025
Had a hard time understanding them. I have not heard back yet on who my car loan is through. There’s was a mother Car I wanted from the Nissan dealer ship in West Valley that I wanted which was less expensive. I was told that they would have the car drove him down to the dealership in Orem for me which never happened and ended up buying a car there which was 6000 more dollars. I wanted to go through my credit Union to get the loan and I talk to and was already approved and it was less interest ... Read More DealerRater - Aug 1, 2025
I have a ford truck and the ford dealership is closer to my house but the option of being driven home by Wilson is a game changer
Always great service and friendly staff. They always make sure to keep me informed and keep within a reasonable time frame.