Customer Testimonials
Sierra and Wilson are amazing! Thank you for such fabulous work and great customer service!!
We got there a little later than we wanted to do the traffic and stuff but they were excellent help with for my son and my daughter-in-law had paper everything the papers everything right there waiting for them just quick signature and hand over the keys so it went rather smoothly
Free EV charger! Thanks Ken Garff!
Service was fine overall. However, I didn’t get a video of the service inspection sent to me like I have in the past. That was disappointing. I then was told that I could have asked for one if I wanted it which made me feel like I was at fault for expecting a service I usually get. While I was checking out, the service rep told me that I was due for a fluid change but my car was already out of the service bay by then. If I had gotten the video point inspection and had been notified ...
UPDATE: After chatting with some folks at the service department we've been able to work through the issues and they refunded us for the inaccurate line items. They did go above and beyond to fix the issue, which we appreciate. Updating to 4 stars. ORIGINAL: Do not take your car to get service done here. There were a number of issues that came up. First off, they added some bogus additions ($129 preferred care package, $50 misc charges), that we never agreed to. We unfortunately didn't catch this when signing the invoice (they were rushing us out the door), and took ...
Natalie is the best car salesperson in the world! She was very knowledgeable and informative!
Bought a car here from out of state. Colby did an amazing job taking care of everything and going above and beyond! He was very knowledgeable about the different vehicle options and completely understood my needs. Loved the no pressure approach. I would definitely go out of my way to buy vehicle here!
I've never dealt with a more honest, compassionate dealer.
David was a great help.
Adrienne and Joshua are the best
Great service, very smooth process in leasing a car. 100% would recommend. Planning on getting an another lease through them after my term is expired.
Jacob was great and super fast.
Orem Garff Nissan was able to schedule fuel injection flush 5 days ahead and had told me to expect about 2 hours to do the job. They even offered me an Uber home! Luckily I chose to stay because they were done right at an hour and came in under on the price. The gal at the desk in the shop was excellent, so nice, and we discussed one other issue but she was wise and didn’t push it .
The gentleman at the service desk did an excellent job of making my family and I comfortable during the service of my vehicle....the service was finished in a very quick manner and we were impressed with the service.
(Translated by Google) All good good stability and behavior (Original) Todo bien buena mabilidad y comportamiento
David was very helpaul and offered greatest assistance gave good advice just very very friendly and the shuttle service was top notch
Very easy and fast process. Kayla was great!
(Translated by Google) Hello. The care at Ken Garff Nissan was excellent. I went to have the oil changed in my car's transmission. I recommend it 100% (Original) Hola. La atención en Ken Garff Nissan fue excelente. Fui para que le cambiaran el aceite a la transmisión de mi carro. Lo Recomiendo 100%
Ken Garff Staff is awesome! If you need help ask for Chase. Not me. We just shared the same name and he went above and beyond expectations 😁 will recommend dealership to everyone. Process was fast and painless
It was my First time at going to the Ken Garff Nissan of Orem, I usually go to the one In SLC, and David did an amazing job at assuring me that the service would be outstanding. He didn't disappoint that's for sure. 10/10 would go again. 👌
Best experience I have ever had purchasing a vehicle. Nathalie and her manager Nate were fantastic. They were upfront, honest, listened to what was important to me and made it work to ensure I got a great deal. It was a night and day difference from a competing Nissan dealership I had just visited.
They did a great job and got me out on time. David was very through with me and answered all of my questions and concerns.
Garff Nissan has currently sold me 3 vehicles and I couldn’t be more satisfied with the dealership. The sales staff are very knowledgeable about the cars and take time to answer any questions. Service does excellent work in a timely manner. I was recently in a major accident which totaled my most current new car and Austin, my salesman, and Nate, new car sales manager, have gone way beyond helping me getting me into a new car. I most definitely recommend this dealership.
I was very impressed with the customer service. Both the person who greeted and me and the one doing work on my vehicle, were kind, and thorough. I was impressed by the video tour as they did the maintenance on my vehicle.
Staff was great and very helpful. No complaints.
(Translated by Google) Excellent service, very friendly and efficient (Original) Excelente servicio, muy amables y eficientes
The salespeople were fantastic. Austin was super knowledgeable about cars and we definitely appreciated his quick answers to every question we had. Austin gets an A+! Sheldon and Natalie were great as well. Friendly, direct, and honest. I grew up in on a dealership so I understand the goals and process of buying a car (bringing in the manager). It wasn't too much of a game. Thank you for negotiating a price, for the excellent financing, and smooth buying process!
Colby and Kayla were very nice and helpful
Josh Hernandez did a great job and got me a great deal! Ask for him
Love these guys at Ken Garff. They are good folks and showed they cared about my needs more than anything else. They worked diligently with me and understood my needs and reason to upgrade the size of my vehicle, to accommodate my growing family. This was the first car I have purchased since moving here 2 years ago but I have serviced my Nissan Rogue here since moving to Utah. I knew the service people real well and the customer experience that they showed is consistent with the front office team, all around just really good energy. The attitude, teamwork, and ...
Quick, helpful and they didn’t try and get me to do more than was necessary. Appreciate the honesty.
Great service. Just bought a used Nissan Maxima and Jacob helped me out- with really great customer service. The guys did a great job and had all the work completed in less than 3 hours. I had my front brakes and rotors replaced, all my fluids changed out and a new air filter put in. They also offer a great rate for wheel alignment, which I got at $89.99. Would recommend and will be sure to return.
David in service was awesome and my oil change/tire rotation was SO fast
David Barcelo was of great help when I came to Nissan for my car's service. It was a great experience as he helped with what my car needed.
Fast, convenient, quality service with video and explanations to share what they see and cause/effect.
A really pleasant car shopping experience. My wife and I worked with Kyle, who was friendly, knowledgeable, and great to work with. He had the perfect balance of providing information without being overwhelming or adding pressure. Very enjoyable experience. This will be our first stop the next time we’re car shopping.
Quick to get us in for service. Explained everything well and had our car finished and completed earlier than promised. Great service.
Would be 5 stars but I didn’t get a lot of updates on my car while it was in the shop for 10+ days. I had to call in and wait on hold to get any info. Car runs great, though!
(Translated by Google) As always, excellent service (Original) Como siempre, excelente servicio
The inspection was fast and the service was excellent!
Austin made the car buying process quick and easy for me and my sister. From seeing the car to leaving with it only took 2hrs! Fastest I've ever left a dealership with a car. Not only that compared to the regular car salesman he was actually quiet which me and my sister highly valued because it allowed us to think. Great staff as well! Happy with the car so far and experience. Will definitely purchase from this dealership again!
I like the video explanation of what is needed and what is done to my vehicle. The courtesy shuttle is also a great benefit!
Jacob in the service department was awesome. Professional, fast, and kept me updated on anything going on with my truck. The only issue I had was the work not performed that I was charged for. Luckily that issue was quickly resolved later with a refund. So no harm done.
It was good. It is a little out of our way. We have a couple of free oil changes so we came down to use one. We used to get a car wash on site but it didn’t happen. We got a voucher for one. It wasn’t really convenient since we are out of the way already.
Staff are so kind and accommodating! Great experience overall.
It was great Jacob customer service amazing he looked up my recall was ready for get them done right then, unfortunately I wasn't able to do them that day but will be back soon for sure and we ordered a oil change package. Looking forward to our return thank you so much!
Been getting all my car services here! They are great! We love working with Jacob Roberts he’s seriously the best ever always helps us with our needs and give us the most best advice to any needs we have. Will definitely continue to come here and continue to work with him. Definitely one of the best service agents they have there! Quick, accurate, great shuttle service as well.
I called in because my keyless fob for my car stopped working and my car wouldn't start. It put me in a really tough spot and I was concerned it wouldn't be fixed quickly so I called in and Jacob in the service department came in clutch for me. He got me in quick, personally resolved the fix, gave me text updates throughout the process, and even did some extra work free of charge. I haven't previously considered going to the dealership for service work, oil changes, etc. but with how convenient this experience was, I think ...
Adrienne and Josh where two of are salesmen they were fun and friendly, i would highly recommend either one of them.they were experienced , this the place to go great car choices.
Excellent customer service, I love this Nissan in Orem, they never disappoint!
David was awesome, super classy, and great. Very helpful!
I worked closely with salesperson Kayla Williams and manager Nate Craig on the delivery of my Ariya for over a year. They were fantastic to work with, and honest along the way. Any time I’m in the market for a new vehicle or need service on my Nissan, this will be the dealership I turn to (even though it’s not the closest one to my house).
The staff at Ken Garff Nissan in Orem is amazing!! I appreciated the shuttle service offered by Wilson. He was generous and gave me a ride to and from my home. His work day was supposed to end at 3 but he still picked me up after 4 and took me back to Ken Garff to pick up my truck--he went above and beyond! Sierra was incredible as well. I sent her several texts during the dates asking questions and requesting estimates. She was patient, accommodating, and prompt every time. The staff is excellent at customer service!!
People were very nice, David was especially helpful very good place to go for your Nissan!
Great customer service!
Great communication. Comfortable waiting area with WiFi and a desk. Wonderful service!
I was treated with respect while I was there no pressure to buy. I also felt very comfortable with everyone there
Fantastic team, my wife and I love our new Nissan!
Kayla and Nate were great.
Everyone was super friendly and helpful.
Excellent service- they always keep you well informed about the status of your vehicle before and during the work. The service department representative(s) are friendly and knowledgeable.
They got us right in to look at a problem and were very kind.
David was super helpful and willing to drop what he was doing to take care of my needs.
K.G. Nissan service center always takes stellar care of us. The news is not always good but they take the time to go through what their findings are and what may best help for improvements. The videos showing the components are also very helpful in giving an open view of the issues.
I was very undecided and Austin was patient for hours until I finally decided what I wanted to do.
This is the second vehicle I've procured from Ken Garff and there's a reason for that. My salesman (Austin) was great. I had all of my questions answered, options discussed, and everything was handled in a professional manner and at no time was I felt pressured or pushed into anything. 5-stars for excellent service from the Orem Ken Garff Nissan team!
Great experience in general with the service department. They took care of my Car and were really nice with me. I can tell they are busy due to the holiday season but they make sure everyone is taken cared off, you just gotta be patient. Coming back here next time for an oil change or when I need service with David. Ken Garff needs more people like him 👍🏻
Great experience in general with the service department. They took care of my Car and were really nice with me. I can tell they are busy due to the holiday season but they make sure everyone is taken cared off, you just gotta be patient. Coming back here next time for an oil change or when I need service with David. Ken Garff needs more people like him 👍🏻
Fair prices and knowledgeable staff
Great customer service