Customer Testimonials
Fantastic job doing multiple points inspection. They helped me to do better on maintenance my car! Thank you!
I bought a Ford F150 from this dealership that had an issue with the 4 wheel drive system at purchase. I returned it to them twice and received attentive and knowledgeable service. They replaced the part for free, and the part they had to replace broke during installation. The tech immediately went and bought another park and replaced it within 30 minutes. Amazing service!
The best place
Awesome place!! Great people and wonderful service.🙂
Quick and friendly. Out the door in under an hour.
This is the best service department . They were kind caring and very informative. I appreciated all their help and will definitely be coming back to them. Thank-you!
Professional, high quality, consistent service.
Rey easy! In and out. Easy to schedule online, everything went smoothly.
Wes Gould did a great job receiving my car and handling the oil change.
They were fast efficient and answered all my questions. The tech took his time to explain everything to me. I appreciate this dealership and service department.
Great service every time thanks guys!
Wilson was fantastic and offered to give me a ride before I even had a chance to ask. Very kind and polite as well as professional. Great service all around! Thank you.
(Translated by Google) The 5 stars are for Juan, the person at the workshop who helped me. (Original) Las 5 estrellas son para Juan, la persona del taller que me atendió
If you drive a Nissan - The singular only place you want to service it is Ken Garff Nissan Orem- full stop. Wherever you bought your Nissan does not matter- you want to avoid any other Nissan Dealer in Utah- trust me on this get your service done professionally and without a sales pitch on your service. Have been taking my 2010 Nissan Titan there for 6 years - they do what you ask and they do it better/ faster and at a very good price. I used to service all my vehicles myself- I am getting older and I need to ... Read More Google - Aug 22, 2026
Very professional and hood service
Excellent customer service and quality maintenance and repair work!
My service tech went above and beyond by helping me tighten up my window seals that had been loose in the passenger back doors without me asking & overall great conversation & service thank you.
They got me in for an oil change with out an appointment. I was up in SLC (I live in Payson).and my car needed the service so I stopped and asked. The service personnel was very helpful and kind.
Very quick to check me in and fast work.
I did not know what to expect with the recall. They took care of me. They helped me get transportation in the interim while they had the car. Truly appreciated.8
amazing job 👏 5 of 5
So quick and efficient and very personable! Would come again for sure.
Great service ~ Ricky is very professional and prompt in helping you with what you need…
Fast service
No pressure recommendations on maintenance services. Very friendly and helpful
Friendly, no waiting. Took our concerns then gave some suggestions.
The quality of service and overall experience at this dealership is always outstanding! I do not own a Nissan vehicle, but after too many disappointing experiences at the only dealership of my car’s brand in Utah I felt I needed to find somewhere else to go to. I am so glad I made that decision. The appointment are always running ‘on time’, vehicle checked in as you arrived and complete within the expected timeframe. There’s always a great detail on the communication and it is simple to understand what the car needs and why and never a pushy ... Read More Google - Jul 10, 2026
Wes was great. So friendly and personable . He is the reason I'll come back.
I travel from Salt Lake County to Orem for the great service at Ken Garff Nissan! The shop is clean! The staff is always courteous and professional! They diagnosed and explained everything to me! They overcame a small hiccup when the wrong part was shipped and they were able to get the right one, and the tech was able to get my car fixed in a timely manner! The car is happy and so am I! Great job to Ricky and his staff!
Ken Garff Nissan Orem did a thorough inspection of a used car we hoped to buy. Best $300 spent for peace of mind. In addition to the inspection, they gave my son and me automakers advice about used car warranties and other helpful assistance. Thank you to all the staff who work with us! M & G, 2023 Nissan Altima
The service we were given at the dealership was FANTASTIC!!! We so appreciated their expertise!!
Quick and efficient oil change and tire rotation
I got my oil changed and tires rotated. Afterwards I kept getting a notice on my dashboard that kept reminding me about needing that service. It turned out that the mechanic changed the oil reminder notice but forgot to change tire reminder. You honored the appointment time that I made, and I was in and out quickly. Thank you.
Hi !!. I already gave my opinion. And I can repeat it: “Ken Garff Nissan at Orem, UTAH”, you definitely are the best. Period !.
We’ve been very happy with all our experiences here! From buying the car to all the services we’ve had done, they’ve exceeded our expectations!!
Ken Garff Nissan Orem was great to work with at my recent visit.
We had a tire emergency on a road trip last week. Two tire places could not fix the problem. Kenson at Ken Garff in Orem took us in immediately and fixed a very complicated problem. Everyone was so nice and I highly recommend them.
Quick service, did a fabulous job. Bought our car from here last year and it's been a great ride. Came back for regular maintenance and the full report was detailed and helpful.
So amazing! They send videos of your car and full reports so I never have to guess what’s wrong.
My wife’s Armada broke down. I originally called Tim Dahle for a tow to their shop in Sandy. They were supposed to call me back to schedule the tow truck but never did. I called Ken Garff and got it set up right away. Ran the diagnostics and determined that the mass air flow sensor was bad. Vehicle was repaired within 24 hours.
Great customer service, great communication every step of the way until my car was completed. Thank you.
Service department took care of us with 5 star customer service Tyler was very professional, and we will trust our future Nissan Armada maintenance with the Rapid City Nissan 💯%...
Wesley Gould , service adviser, has been very helpful and attentive and welcoming. I would preferably go back to him on my next service.
Was able to get car serviced for oil change and tire rotation, as well as get the car registered for tag renewal in the same day. They even do emission inspections!
I was treated very well with the guy who did my intake. He was very nice , so funny a pleasant person. I was there for my 3 month visit. I had a problem with my bad driver side tire and he showed me the nail. I’m not good at all with anything things like my cell phone. I asked him about my series radio, he showed me how to use it and he was really nice about it. Companies need to a lot more this guy working at their places. Thank you
Kelson in the service department is why I keep coming back. It was a decent experience buying the car here. Upsetting part was Spencer the manager they had brought over told me that the LoJack GPS Plaid thing was a required service and I had to pay for. When I did the paperwork though it literally stated it was not required and that rubbed me the wrong way. If it’s a good upgrade or service then sell me on it. Don’t lie. Like they did with the oil service package. It is actually a great deal so I ... Read More Google - Apr 29, 2026
First of all, the staff have all been very friendly and helpful. I've decided to use the service department to keep my Nissan in tiptop shape. I have a couple of issues with service.I had a light fixed on my back liftgate and realized a few days later that the handle inside was broken (it had to be removed to access the lights). When I brought it to their attention I was told it was too late to get it fixed since I didn't notice it on the day of pickup. This is still not fixed. The ... Read More Google - Apr 29, 2026
Great service by Ricky Holland, he recommended the best service for my Nissan Altima. He was upfront about charges and performed the services in a professional manner and was very personable and helpful.
Very friendly and quick service. Used the shuttle service which was very convenient.
Professional, explained what needed to be done and informed me when finished.
Good experience
Friendly, very fast oil change and tire rotation. Identified anticipated need for alignment and completed that very quickly.
Very professional, friendly and thorough.
This was a safety recall for the ETC. I didn't pay anything for the service.
Utah state emission test. When I tried to register with the state at the dealer's OnSpot registration, the state said the dealer didn't have enough stickers. Even though the clerk had a handful of stickers.
Had recall work done. They got it done even before my appointment time!!! Awesome service!!
Great service and pretty quick. They get me in and out without issues and no crazy tactics
Ricky communicated well. Service went well. Thank you!
Everyone was really nice and helpful. The waiting room was clean and had lots to do, including a playroom for kids.
I had an incredible experience working with Anthony and Johnny at Ken Garff Orem while searching for my new car. As a woman unfamiliar with cars, I found the process intimidating, but Anthony made it easy. From the first phone call, he was respectful and genuinely concerned about my credit.
The dealership atmosphere was welcoming and clean. Anthony's knowledge of the vehicles was impressive, and even though I had credit challenges, I left with the perfect car. Johnny walked me through the contract details clearly and made the signing process fun with his tech setup.
Overall, if you're ... Read More DealerRater - Aug 21, 2025