Customer Testimonials
We worked with Johnny and he was awesome! We live outside of Utah and did not have the opportunity to go see our car in person. Johnny made me a very detailed video of the car, made our whole process so easy and paid so much attention to detail as we made the deal. He went above and beyond to help us out. He is very polite, knowledgeable, responds quickly and truly cares about his customers. Buying a car can sometimes be very difficult, but Johnny made the whole process easy. I would absolutely recommend working with him on your ...
I have gone to this location since 2017 and I appreciate the maintenance they’ve done for my car. They will send me videos on things that need to be replaced and even though there have been some small hiccups with communication, they will reach out to clarify.
I don’t care for the way the service department sets up their appointments, but I really do like the service department and the technicians there! I had switched appointments from Friday to Thursday and somehow the scheduler did not get it into the computer. My service advisor was Todd Fuller, he was very gracious and told me not to worry about it, he would work me in. I like the way they send a video to your phone about what they checked on your car that possibly could use some attention. Overall, it turned out to be a good ...
If you’re looking for a vehicle to purchase I highly recommend this dealership, and be sure to ask for Billy Brown. He has helped me with several purchases over the years. Although I live about a 45 minute drive from this dealership, I won’t go anywhere else because of Billy. He is honest, kind and hard working and he really does try to help you get the perfect vehicle. Go see for yourself, you won’t be disappointed!!
My Nissan Salesman - Billy is so good. He’s easy to communicate w.always replies quickly to my calls air texts. Caring and helpful. He drove a vehicle to my home to let me try it for a few days. And took my vehicle back to the dealership to get it appraised. He even moved all the little kid car seats for me! He s been easy to work w and consistently professional. I’m very impressed. He understand my needs and experience w cars.
We bought a car and had a great experience at Ken Garff. Billy Brown was our salesman. He listened to what we were looking for and had cars ready to test drive. We never felt like we were being pushed into buying something we didn’t want. The whole process was quick and easy. We have recommended Ken Garff and especially Billy to our friends and family.
John was great and got me out the door with no pressure and great service. I had one little problem with a loose wire and they got it in and took care of the problem instantly. I recommend not only Ken Garth Nissan off Orem but The salesman John s as well. Thank you John and Ken Garth of Orem. I love my Murano
My son bought a car from here a couple of weeks ago. We had the pleasure of working with Billy Brown. He provided excellent customer service and was always willing to answer any questions we had. Billy was really able to make our car buying experience a breeze. I’m glad we chose Ken Garff Nissan.
I got my first car there on such a great deal. I felt so nervous and thought that I was going to be overwhelmed but Billy Brown took good care of me ! He made sure I was comfortable and he made sure I got the best deal and informed me on everything.
The people there are amazing! My time spent during the purchase of my car was quick and easy. Thanks Kayla! The financing part was high tech and Aspen got me a great rate. And in the service department, Sierra did the calibrating in minutes instead of all day. I will be going back there for all of my future needs!
I worked with Sierra and she is always great to work with! She helps me understand what my car needs and gives me a good deal! She is very nice and approachable!
Anthony Manuche was very helpful and respectful towards my needs and helped me find a great vehicle at a great price!
I get my oil changes here and they're the most economical. You can buy the advantage care plan and it comes with 3 oil changes and 3 tire rotations 3 car wash tickets. I enjoy meeting with Sierra as she's so knowledgeable. I always hope I get her to help me.
Sierra did a great job! She knew exactly what she was talking about and I enjoyed her energy!!
Sierra was absolutely amazing!! She really helped me understand things and helped a lot with my unexpected situation! She was very approachable and gave me a great deal!!
I worked with Sierra and she is always great to work with! She helps me understand what my car needs and gives me a good deal! She is very nice and approachable!
The team at Ken Garff Nissan is amazing and always willing to help. The parts department has helped me find parts that were “not available” many times. The advisors in service are friendly and the prices for maintenance are very competitive and reasonable. I have always been happy with the service I have received. I will continue to work with them for all my car needs.
I went in for an oil change last week, and left with a new car! Todd did my oil change service, and he was great! I decided to go talk with someone regarding trading in my vehicle while the oil was getting changed. Jason A helped me out and showed me a few cars that fit within the description of what I was looking for. I had no intention of leaving with a new car then, but Jason took the time to sit with me and helped explain to me what I could potentially do. In addition, he pulled up ...
Had my Oil changed in service, super easy and quick. The staff is great!
Best dealership around and very helpful. Truly has great costumer service and the managers are great.
Great experience great prices and fast turnaround time
I bought my car in December and have loved it! Service works fast and reliable and communication is fantastic
Great group of employees. They communicated well and my vehicle was fixed quickly. (At a great price also!!!!!!) I will be back to them for all of my service needs
Very friendly environment and very friendly staff and amenities. Work was done at a affordable rate and done quickly
Great sales and service team! Purchased a new Ariya and I am very happy with the car and the way I was treated! Had a nail in the tire and the service team fixed it free of charge and had me back on the road in no time! Thanks Nissan of Orem!
John Goodman in the Service Dept is the best! I have been going to him for years. Big or small, he gets the job done.
Kristin my advisor was super helpful. The Shuttle driver Wilson was super accommodating and helpful.
Amazing deal and staff! Very accommodating to our needs and wants. Anthony Manuche was awesome at helping us through the whole process. Made our first car buying experience a great one!!
Wilson , my shuttle driver was awesome ! Super nice and professional and on time highly recommended
Kayla was very helpful and communicative!
Just wanted to shoutout to Emmanuel, he has the best customer service I’ve seen in a long time, Thank you for staying after on helping sell us our new Dodge Journey, it was priced amazingly. This customer is super happy, I will be referring people to you as much as I can 🙂 Thanks again
We purchased a car from Ken Garff Nissan in Orem on the 17th of July, 2024. To be honest, we had a few issues during the transaction where we felt a little misled--or at least we felt that what was communicated to us was not clear. We left a review a few days later expressing our disappointment with our experience. Within 12 hours, we received a response from the management and an invitation to reach out to them, which we did. The efforts Ken Garff made to help us resolve our concerns were so impressive. It completely changed our experience and our ...
I went in with my son to get him a newer car. He left with a car he loves at a fair price and I left with a new Nissan Titan! 1. Josh was amazing. He helped us understand rather than tried to sell us. 2. My son drove away in his car at a fair price and LOVES the car. 3. In closing, Shelton was amazing explaining everything to my son so he understood all that was involved. An amazing experience for a first time buyer! 4. Josh was assertive in presenting the Titan offer but not pushy. 5. Josh came in on his ...
Love this place. I only go here for my oil. They’re thorough, professional, and I love the complimentary snacks/ drinks. sierra is amazing and made me feel super comfortable and welcomed.
They are awesome to work with. My car had big time issues and they worked with me to get it up and running right. I really appreciate the way they looked out for me.
Javi was amazing! Very knowledgeable, helpful and nice to work with. I never felt pressured and he made himself available when I had more questions. Great experience all around!
Javi was great! He got me the best deal and an amazing car that has rode home smoothly! Definitely recommend asking for him when you’re there he’ll be more than happy to help you out! Thank you to Javi and his WHOLE team!
We went to go look at cars for fun and talked to Anthony. He was so nice and so helpful and so fun to talk to. He showed us around and answered every question we had.
Amazing customer service Advantage care customer 👌
Had to drop off my truck which was having some electrical issues. Instead of being stuck there all day without a ride they offered a shuttle to get home! Great service there, I’d highly recommend
Everything was great. Everything was broken down and disclosed as it should be so no hidden extras being added on.
Great place and great people
Manny was a treat to work with! Made the process super smooth and easy to understand. Highly recommend coming here
Great place great atmosphere. I can’t thank Spencer the lease manager for helping me out with a situation closing my lease got it solved for me real quick happy customer thank you
I'm almost three hours far from the dealer but when I have to travel up north always try to do it when I need service on my car this guy's are amazing I really like their service.
I went to do an oil and filter replacement. That was done in less than one hour. They also did a review of details on my car and and shared a video with me. Thanks.
Lube tech Bradley is quick and careful. Oil is always at the perfect level and all other fluids are topped off.
Emmanuel was great! Very helpful, friendly, knowledgeable and efficient. Best car buying experience I’ve ever had. His manager and the finance guy were awesome too!
Friendly and helpful service personnel and knowledgeable and informative mechanic.
I've been bringing my wife's car here over the last couple years. Always happy with the service and the work completed! I love the video clips they send you while checking out your vehicle, so we know we are all on the same page. Thank you!
Nice service treat you well
I went in looking for a used or new car. The used one I saw online was no longer available so I test drove the new Sentra and loved it. Javi helped me with everything and was very knowledgeable and honest. It was the fastest and most efficient experience I’ve ever had purchasing a vehicle!
Will the shuttle driver was awesome, so helpful, Sierra was great too! Both very communicative. Thankful to have my car functioning again, work was a little expensive though.
EDIT: after my negative experience i was able to be connected with a supervisor who repaired the negative situation. Im very thankful for the responsiveness and kindness to make it right.
Very good experience overall. Everyone was courteous and professional. No nonsense or games like I've experienced before. Focus was clearly on the customer, everything was explained to my satisfaction. A pleasant, enjoyable experience and I appreciate that.
I love this place. It’s so clean, the employees are so kind and honest and they always take excellent care of my Nissan. They also always offer an Uber, which is free and such a kind gesture. They even drove my car back to my house so that my 87-year-old mother didn’t have to go pick it up. I really appreciate John the service manager!!! Ten stars!
Purchased a new Nissan Frontier after looking at other competing brands. My sales rep (J. Sierra - Ken Garff Nissan - Orem) kept me informed on my options through the sales process. The whole team at the Orem dealership made it an enjoyable and stress-free. The Frontier Pro-4X is well engineered, has just the right amount of options and is solid.
Manny was absolutely amazing, worked with our schedule and our budget. Quickly found vehicles for us to choose from and test drive. Was a great experience, definitely should come ask for his help!
Manny has been great salesman to work with! He stayed without our budget and was very friendly!
Wilson provides the best-quality shuttle service. And Jacob is super customer-focused, and kept me updated. Two quality people; what can I say?
Been going here since I moved to Utah in 2020 to get all service things done. Ashlyn Wadsworth helped me today and was very quick, professional and really helped me out. Probably the best service advisor I’ve had since I’ve been coming there. Thank you!
We went to the dealership yesterday for me to look at buying my first truck. And it was a great experience. Our salesman Emmanuel was great. He got us a good deal and helped me buy my first truck!
It was good!
We had the Best Experience at this Dealership starting from when we called in to see if they could even schedule our break down in Park City…!!! They have the Best service dept I’ve ever dealt with…!!! Our service writer was so Professional that it blew me away…!!! Sierra was such a pleasure to work with always keeping us informed with the progress…!!! I can’t remember the other writers name but he was extremely funny and he loved my German Shepherd dogs…!!! Thank you Ken Garff Dealership…!!!
Exceptional experience. John and Jacob are always outstanding. The work is always performed quickly and professionally.
(Translated by Google) Excellent service and attention thanks to Mrs. Verónica for her kind attention (Original) Excelente servicio y atención gracias a la sra verónica por su amable atención
I had to get an oil change that was way over due! Thanks to Ken Garff services, I was able to get an appointment on short notice. The hospitality that was provided by Jacob was very impressive. He was very understanding, upbeat, and got my car out in no time! Thank you Jacob and to his team that serviced my Subaru! I will be going back and highly suggest Ken Garff for ANY car services!
I really appreciate your shuttle service. Will worked late to make sure I got to the dealership. Awesome driver.
I took my car in for a transmission service. Everything went fine with that. I did get some bad information about a service bulletin when I called to book an appointment (apparently I was dealing with a call center, not the dealership.) This lead to some frustration on my part, but the Service manager John reached out to me to make sure everything was figured out and that I was happy. Really appreciate the extra effort! I will be back.
I really appreciated how they respected my budget and showed me why the numbers are the way they are. They even showed me how they came up with my trade in value and margins they had to work with in pricing my vehicle. They were friendly and at no time did I feel pressure or up-selling. This is what a dealership should be!
Great service. Great staff. Great environment.
Originally I purchased the brand new 2004 Titan at the same dealership in Orem. I had not been back for several years and made the appointment after receiving a recall notice. I reserved an appointment online and received several reminders in advance. After arriving at the service department and checking in , I learned that the wait would be approximately three hours but that a shuttle service was available to transport me home and pick me up later to return to the dealership. I had never had a similar service elsewhere. I very much enjoyed the roundtrip with Winston, the shuttle driver. ...
I found Wilson,the shuttle driver, very personable and friendly. Ashlyn, a service advisor, is very attractive, very outgoing,always smiling and is helpful. Michael A. La Giglia
Josh worked with his team for a solid week trying to get me approved for a vehicle, even though unfortunately they were unable to finance me. He still went above and beyond searching for options to fit my needs. If my credit gets better I would definitely come back.
It went will and they were very nice
I was nice to received a txt with a video from the tech, looking underneath the vehicle as he voice me a msg describing all the services performed.
Ashlyn was so kind and helpful! Great customer service! And AJ took time to show me what I needed to know about my car for the future, so I can always stay on top of maintenance! Sierra helped and checkout and handled many customers very well as everyone was coming in for drop off and pick up! Thanks for great service! Also shoutout to Wilson! So nice having a shuttle service in a pinch!
Excellent experience
Took my vehicle in for an oil change. The service was great and very fast. Bradley did a great job with the video inspection showing/telling me what was being done. Jacob also did a great job explaining to me some of the upcoming maintenance services I need to get done. Very professional and friendly atmosphere. Ken Garff Nissan of Orem has taken very good care of my car from the day I bought it to each and every service I have had done!
Most professional dealership i have come across.
Went in to look at a car that I found online. From the moment that I want, I greatly appreciated the low pressure sales combined with a genuine interest to help me. Johnny was amazing did a lot of research to try to help me find a car that met my needs. Even trying to get me cars from other dealerships so that I wouldn’t have to drive around. I’m really wanted to buy a car from this location just because of how great the service was. Ultimately I went elsewhere, but it had no reflection on these ...
These guys are wonderful! They take good care of us every time!
First time purchasing a car from Nissan in Orem . We worked with Javi Campo . He is great, I’ve always got a response back from him , and most importantly made sure we left with a car we loved and all maintenance done . If you’re looking for a car ask for Javi he will make sure you get what your paying for and not leave you at 0’s like other places that sell you a car you ask a question and never get an answer back . I will for sure be going back for my next car ( not any time ...
My experience at Nissan was the best, its attention is excellent
So fast and easy!
(Translated by Google) Thanks to Verónica's team, they were able to help me with the service guarantee of my truck. (Original) Gracias la tusa de Verónica pudieron ayudarme con la garantía del servicio de mi camioneta.
(Translated by Google) I am very happy with the service provided by Verónica and Jacob. Verónica was always aware of my car and gave me all the information in a very clear and friendly manner. They fixed my vehicle. Definitely if they want excellent service. Thank you Veronica for all your help. (Original) Estoy muy contento con el servicio brindado por Verónica y Jacob. Verónica estuvo siempre al tanto de mi carro y me dio toda la información de manera muy clara y amable. Arreglaron mi vehículo. Definitivamente si quieren un excelente servicio. Gracias ...
Hallie was so helpful and made going to a car dealership a lot less scary! Give her a raise!
I was traveling 500 miles from my home in Denver in my Nissan Leaf when a "Service EV System" error popped up that warmed me that my car would not restart after being shut off. I took it straight to the closest Nissan dealer, Ken Garff of Orem, before turning it off so I wouldn't be stranded. Everyone at Ken Garff's service center was wonderful. Ash who checked me in (and eventually out!), Veronica who quickly got me into a rental, and their Leaf-certified tech, which not every Nissan dealer has, (sorry that I never got their ...
Josh and team did all they could to get my business and did it quickly and so professional. Thank you!