Customer Testimonials

Colby Dollar was our rep, and he was prompt, friendly and intuitive. He heard what we were looking for and made sure we checked a few options after we tested the one we had our eye on. He also gave us an informed peice of advice about one of the options we wanted to look at, and helped us on our hunt. We felt heard and seen. It was a great experience and vastly different from our first time years ago.

For some frustrating reason, my appointment wasn't in their system, even though I got a confirmation text verifying the appointment and location. But, Kyle immediately greeted me and got me checked in right away, reviewed everything I needed done, and got the team right to work. The service videos they send while working on the car are awesome and help me stay in the loop on what's happening -- which definitely helps with the trust factor. Anyway, they did a great job and were extremely helpful, including providing referrals to other service providers for the fixes that they ...

Emanuel was so awesome and super helpful in getting me in to a new car. Great service !!!

Have always had a great experience here. They take good care of my cars and keep them running well. Soup was friendly and helpful.

We had the best experience buying our new-to-us car!! Emmanuel was so patient - answering every question we had, taking us to a different Ken Garff location to drive another car, giving plenty of time so my husband and I could talk and make our decision. I’m impressed by his friendliness, professionalism and courteousness. 5 stars for him! Also, big shoutout to Steven, Spencer and Josh for their time and efforts. All 4 of these men are invaluable and they made this car buying experience very positive. We would absolutely recommend Ken Garff Nissan of Orem!!

Kelson was very helpful and professional.

kelson is amazing!!!

Kelson is fantastic!!!

Kelson was phenomenal in helping by guiding me through all the time and money saving maintenance I needed to do for my car. He was smiling and really was sincere in ensuring that my experience was the best it could be. I probably asked him a million dumb questions, but he just kept on smiling and giving me thoughtful responses. It’s true—Ken Garff’s staff really to know what it means to listen—and then serve! Thanks!

Kelson is a great guy!

In & out service just the way I like it. Outstanding service Jonny (5) Sierra… Quick note we initially went to Orem/Brent Brown Toyota but got stiffed…Jonny stepped in and delivered…Mahalo Anthony & Hauherenui Peters.

Emmanuel was fantastic. He worked hard to get us a really good deal on a car for our family. He called to make our initial appointment and found time to fit us in when we were running late. He answered all of our questions and made us feel very comfortable in this large purchase. He was very patient with our son and extremely patient with all my questions. The process was longer than expected but they made sure we were taken care of. Thank you so much for the great experience and easing our fears!

Johnny Sierra made my car purchasing experience the best. Don’t waste your time with other dealerships. Come to this one!

Colby Dollar was so willing to help us and even went the extra mile!

So he Kelson, he treats us great every time and is looking out for our best interest.

Ken Garff Nissan in Orem took care of me big time. Great service, honest people, and no pressure. Super thankful — I’ll definitely be back!

I recently purchased a vehicle from Ken Garff Nissan in Orem, and I wanted to share my experience. The first visit started out a little rocky, but overall ended on a positive note. When I came back the second time, the experience was absolutely fantastic — everyone there was super friendly to me and my family and made sure I was 100% happy with the vehicle. They went above and beyond by doing full inspections on everything, which gave me a lot of peace of mind. We also decided to purchase a warranty (which I highly recommend), along with GAP coverage — well ...

Emmanuel is a great salesman the staff was great to work with! Super easy process and great price on our ford escape!

Manny was super helpful with the questions we had! He walked us through the process and helped us get the best deal!

Kelson is the Bees knees!!

Kelson was awesome!!!

Came in unannounced and they served me right away and Ricky got us processed quickly.

Kelson helped us out and he was professional and kind. Had to wait a bit but that happens when you go at a busy time.

Kelson Stone Was great!

Emmanuel Ojo is the best!

We HIGHLY recommend working with Emmanual (Manny) at Ken Garff Nissan of Orem. We drove 1.5 hrs (passing multiple other Ken Garff and other Nissan dealerships) just to work with him. He is not your stereotypical car salesman, super friendly, answered every question, and worked off hours to make the deal happen. If you are in the market, come find this guy!!!

Colby is friendly, knowledgeable and experienced. Having the trustworthy Garff name behind this sale is a plus.

Colby was very helpful. Two thumbs up for sure!

The service department worked non stop to resolve my issues and to take care of me,Kelson in the service department was very professional and displays a great disposition towards customers at all times, even when it may be difficult

My wife and I had a great experience getting into a new pathfinder. Anthony and Shelton were both super helpful with getting the car to make sense financially with our trade in and getting my wife what she wanted for her birthday!

All the staff we encountered was extremely helpful in buying our new car! Johnny was of great help to us in finding a solution and coming out with a new car!

All the people here is great, excellent service and treatment, Thank you for help and make this work out in a smooth and nice way! -Ivan R

Great experience. Go see Kelson, he is great!

Billy was the man. Very honest guy that made a stressful car buying situation very easy.

Great service today from Kelson

We purchased a car today and worked with Emmanuel, who was fantastic! When we arrived, we were looking for a car that had been sold. We didn’t think we would purchase a car after that, but Emmanuel showed us a ton of options and was incredibly helpful without applying any pressure. Thanks to their inventory of pre-owned vehicles, we ended up finding the perfect car. The paperwork went smoothly and we are very pleased with our experience.

(Translated by Google) Excellent service from Jonny, he helped us adjust the installments for your budget and was very patient with us.👍🏻😃 (Original) Excelente atención de Jonny, nos ayudó a ajustar las cuotas para tu presupuesto y nos tuvo mucha paciencia.👍🏻😃

(Translated by Google) Excellent service from Mr. Johnny (Original) Excelente servicio del Sr Jhonny

Johnny was an amazing seller, he answered all our questions, he really did an amazing bussines

(Translated by Google) Excellent Service (Original) Excelente Servicio

Manny was great to work with, very accommodating.

The best dealer in the state. Helped me get my first Benz ever!!!

We came in today for a tune-up. Red Nissan diesel truck and our service was outstanding. We wanted to call out Wilson who safely escorted us to the local diner and back. We laughed on each ride and wanted to thank him for letting us eat breakfast in style during our service. What a wonderful morning we had today. Certainly puts Nissan a notch above the rest. Thank you to our service team and thank you Wilson for the giggles! Stefani and Tony - Midway

Very knowledgeable and kind thank you Kelson!

Kyle is great and the best!

Great Service!

i had a great experience with kelson he was a great nice guy

If there are 10 stars, i will rate this dealership 10 stars, but here we are. 5 stars for Billy Brown, he is the best we went there today to get my sister in law a car, and we ended up going home with two. One for me and one for her. Isn't that amazing! He is one of the kindest people I've ever met. And very professional as well he explained to us everything that we need to know. And he made sure that we would get a good deal with the cars. I'm so happy i chose this ...

Had a super easy, fast, stress-free experience buying our Rogue here! Emmanuel Ojomo is THE MAN. He was very professional and gave us exactly what we were looking for, down to the last detail. We’ll be recommending this place to everybody!!

Loved it got the car I needed

Ricky did an amazing job highly recommend him

I can't say enough good things about the staff at Ken Garff Nissan. Very professional and very personable. Thank you for working me in and taking care of our issue without a proper appointment. Both Kelson in Service and Billy in Sales make it easy to buy and continue to return to the dealership !

I had a great experience at Nissan. German was my advisor during my visit, he was knowledgeable and helpful. Will return after this experience!!!!

Emanuel was really kind and attentive!

Absolutely fantastic service from nissan. Quick and easy, staff is knowledgeable and friendly. Advisor German was great!

Great service! They inspect your car, suggest what services needs to be done, and take care of your car amazingly! Wilson the driver and German the service advisor are such nice guys! 🙂

Ricky in the Ken Garff Nissan service dept was superior in his efforts to keep me satisfied. I had a difficult to diagnose issue with ABS and lighting. He persisted until the problems were diagnosed and repaired. Best service ever! Bruce Cameron Orem, Utah

I had an incredible experience working with Billy. He was honest, kind, patient, and completely on top of things from start to finish. I came in feeling overwhelmed after a long and frustrating car search, and Billy made everything feel calm, straightforward, and safe. He worked hard to make sure the numbers lined up with my budget, explained everything clearly, and never once pressured me. It was clear he genuinely cared about helping me find the right car, not just making a sale. His energy was respectful and supportive the whole way through, and he went the extra mile to ...

Had to take my car in to get the windshield seal replaced and they were great to work with!

Billy is the best! He got us hooked up with a great deal, and the best truck! I’d trust this guy if I were you. 🥰

Man if there were Olympics for customer service Ricky would be a gold medalist! The guy not only helped me but was very accommodating! Best customer service I’ve had in awhile

Came into Nissan in Orem and spoke and worked with Emanuel to get my sister her first car. Needless to say, it has been the best experience yet when buying a car! He was so fun and interactive. Answered ALL our questions and made sure we understood everything before making any big decisions. If you go in next time, please look for him! He’s great!

Bought my first car! Any question we asked was was answered throughly and explained in detail. Felt heard and that I ended up with a deal that works for me. Great service over all thank you so much Emmanuel 🙂 ✨✌🏽✨

Ricky provides excellent customer service every time I visit for an oil change. He’s always friendly, professional, and ensures the process goes smoothly. He makes the experience quick and hassle-free. Highly recommend for anyone looking for efficient and reliable service

Ricky is the man.. so polite and helped me with everything I needed.

Emmanuel Ojomo is one of the best guy to work with. He'll treat you right and get you into the car of your dreams, also he provides free candy bars. 10/10

Kyle was very helpful

Ricky was an amazing help to me. Made my experience so easy and fast

Had a great experience, and shout out to my guy Ricky

Ricky was an absolutely incredible! He was very knowledgeable, had great communication, was professional, and he did incredible work. I’d come back here every time!

Oh that guy Ricky give this man raise. Absolute best service I have ever had I will forever be a customer because of him. Highly recommend

Ricky Holland in service was very helpful and got me back on the road quick

Amazing experience! Customer service was great! Ricky one of the workers there made the processes simple and easy and kept me informed and was so nice and fun to work with!

We worked with Colby to buy our car and he made the buying experience very easy and enjoyable. He was highly knowledgeable of all features of the car. We are very happy with our experience and will be coming back in future years.

Colby was awesome! Very transparent and a very friendly guy. Highly recommend coming here to get a car! We loved working with him and there is a high chance we will be coming back to work with him again in future years.

Ricky was great, he was friendly and helpful he’s my go to guy

I was very impressed with Kelson. When I pulled into the service area, he came to my car immediately. He was very nice & professional. He made my experience a very good one. Thank you Kelson!

Wilson was awesome! He took me home and back again within a couple hours because my part wasn’t in yet! Great service!!

Manny Rodriguez helped us and he was super kind and answered all the questions we had! He was super helpful! Overall, we had a good experience (:

Kale is great

We love using Ricky! He is always making us feel comfortable and feel like he goes the extra mile for us!

The check in guy was awesome. He kept me informed and was so helpful Kelson. Wilson was great and driving me home and picking me up

Ricky was awesome with getting us an oil change! Service was quick and easy! Definitely going back for our other vehicles!

Fantastic service! Ricky was friendly, efficient, and went above and beyond to help me. I truly appreciate his professionalism and care. Highly recommend!

Ricky gives excellent customer service and I enjoyed working with him.

Ricky was great! Knowledgeable and helpful

Kelson is excellent. He is excited to help out and he will take care of you !

(Translated by Google) My experience with Colby Dollar was amazing, he was so patient, kind and extremely knowledgeable! I have found the best option for me and I can't thank him enough for getting me a better deal! My experience with Colby Dollar was amazing. He was very patient, kind and very competent. You found the best option for me and I greatly appreciate you getting me a better price! (Original) My experience with Colby Dollar was amazing , he was so patient, kind and extremely knowledgeable! He found the best option for me and I can't thank him ...

Very nice service, thank you Ricky for your help and professionalism,i highly recommend Ken Garff Nissan Orem.

Excellent service. Ricky Holland served us, and he was very friendly.

(Translated by Google) Excellent Service (Original) Excelente Servicio

Ask for Johnny. He is wonderful to work with and will do all he can to get you the car you want.

Great service and easy to find a reliable car

I just purchased my first car from Ken Garff and I couldn't of have asked for a better experience. Colby and Manny were awesome. I couldn't of asked for better help and they were very patient with me. They were very knowledgeable and knew everything about the car and cared that I knew how to work everything. The entire team was wonderful and patient and cared about me and made sure I was very happy with the car. Thanks you, Colby, Manny and Josh for making it a awesome experience buying a car at Ken Garff

This is the third used vehicle we've bought in the Ken Garff group of dealerships and the first at this specific location. They make the process easy and quick; they give options for add-ons but not too much pressure. Billy is super friendly and made our experience a great one. He also sent us home with some toy cars for our kids. We showed up, quickly identified a vehicle, drove it, and worked through all of the details quickly so we could drive away with it. I always check Ken Garff listings first when looking for a car.

My husband and I bought a new (to us) vehicle for our family of 5. Billy was very friendly, and the prices are fair.

Great friendly experience! Definitely appreciate them!