Customer Testimonials
John G was very attentive and informative. Ken Garff is a great business and Orem Nissan has very friendly associates
Very pleased with the service. Kyle is very helpful. Will be back.
Todd is such a friendly and Awesome person to work with. I strongly recommend working with him
Great service! Todd Fuller is super helpful and communicates all issues effectively on our car. I’ll always ask for Todd in future visits
John in the Service Department is awesome! We had a problem with the battery on our new vehicle and he got it taken care of for us.
Always knows what needs to be done. Is cordial and great at making me feel welcome.
11/10 service, super fast and nice waiting area. Todd Fuller was very helpful and such a joy to work with, can’t wait for my next appointment! 🙂
Awesome guys!! You know who you are!!
I worked with Emanuel and he was extremely helpful and kind!!
I love this service department! They are so kind and helpful! John their service manager is awesome and takes care of everyone that comes through their drive. They are quick, efficient, and work hard to do things right the first time!
The shuttle service for this Nissan is great! Wilson was fantastic and more than willing to get us where we needed to be so that our day wasn’t interrupted by the car repair we needed.
Billy is the BEST. Thank you so much for making my car purchase so easy and then replacing the battery as soon as I needed it.
Emmanuel sold us our car and he was amazing in helping us with all the steps through it. He was friendly and funny which helped with the process.
Anthony Manuche was an excellent sales consultant to my wife and I. He helped us understand the quality of the car(s) and was patient with us. Also made us feel comfortable with the process. Super friendly and easy going.
i can’t say enough good things about the people here. Johnny, Baker, and Aspen were so great. They spent literal hours with us making sure we walked out with with a BRAND NEW car for a great price! i would give 100 starts if i could! 🌟🌟🌟🌟🌟
I highly recommend these guys for any of your auto needs. They do quality work and are very efficient about getting your vehicle back to you asap!
The service advisors are always smiling snd willing to help. And will go above and beyond to make sure issues are resolved and the customers feel valued. The mechanics are top notch and extremely well trained. They have figured out issues that other merchants were unable to. They have have earned my continued business.
My service advisor was terrific, John went out of his way to make sure that I had everything I needed taken care of, my scheduled appointment was on time, quick fast oil change, tire rotation and I was back on my way out the door. I really appreciate the high-quality service.
John Goodman, Service Manager at Ken Garff Nissan, Orem is, by far the best Service Manager/Advisor anywhere. He knows his stuff and treats customers with absolute integrity and professionalism.
The Service Department is efficiently run. I was impressed when I dropped in to have service on my vehicle! There were many people waiting and we were all attended to in a timely manner. Friendly & Efficient customer service and fixing my vehicle, of course! I recommend this service Department at Nissan in Orem to anyone! Thank you.
was driving by and decided to get the oil changed in my Toyota Tacoma last minute. Drove in Great service, polite guys, very quick! They have a great lobby to wait in. Enjoyed the popcorn and a coke while I waited. Was in and out is less than 30 min and I didn't have an appointment and there were others ahead of me. I would recommend them to anyone. I will go back! Great job. Thank you Ken Garff Nissan of Orem
I just want to say how impressed I am with Orem Nissan and their service dept. What a great place to take your car for the little things and the big ones. I went in for and oil change and they take pictures of the under part of your car and let you know and what may be coming up for repair in the near future. With that video it helped me save money for a repair that was needed not to far out. I felt very confident with all the answers I got to my questions. I felt no ...
I brought my car into Ken Garff Nissan to get a leak looked at, and they were super fast in getting me an answer. The service advisor was amazing and made sure that I was informed through the whole process. They got this fixed for me quickly and I was back on the road same day. Thank you for all you did to make my experience so good, and easy.
This place is amazing very knowledgeable and friendly they will work with you until the problem is fixed
Amazing people! Super nice and helpful!!
My experiences at Ken Garff have been nothing but the best. The service drive is very customer oriented and friendly to work with. Their manager is exceptional. I 💯% would recommend to anyone!! Way to go, Ken Garff!!
Thankful for the great service here. Got my oil change and tires rotated, and on the spot emissions done so I could stay up to date on my registration! All went smooth and was taken care perfectly! Thank you for your help!
Went to Ken Garff to buy our teens a used car. Enjoyed everyone we worked with. Great selection. Got a high quality car, happy with our experience
(Translated by Google) I'm improving my English and everyone was very kind and patient with me, especially Mr. Tod and the guy who repairs the windshields. They checked my car in detail. I will continue coming for the following services. (Original) Estoy mejorando mi inglés y todos fueron muy amables y pacientes con migo, especialmente el Sr. Tod y el chico que repara los parabrisas. Revisaron a detalle mi carro. Seguiré viniendo para los siguientes servicios.
Can we talk about what a stud Bradley in service is. I was driving my Audi and noticed a tire light came on for low tire pressure. I’m not exactly close to home so I had to get the tire filled asap. Nissan happened to be the closest dealership to the freeway. I pulled in and no service advisor was found but Bradley seemed to question why an Audi was in the service drive. He approached me and asked how he could help. I explained my situation and without questioning, asked for my keys and checked ALL of my ...
I bought a 2025 Pro-4x at Ken Garff Nissan in Orem. Kayla was so awesome in helping me. Shelton helped her find the EXACT one I wanted with all the extras. They went and picked it up from another dealer. I got a great deal and will be buying from Ken Garff Nissan of Orem from here on out, great experience!
Very good attention amazing people and you’ll go with the car you want
I want to start by saying Kayla is an absolutely amazing sales person she is so professional and not pushy at all. The sales manager Shelton is absolutely incredible at his job. Fully transparent and bringing a better vibe to the industry that is so needed. Aspen the finance manager is wonderful and has a great personality. Thank you all for being professional and not pushy.
I had the best experience buying my new Jeep! Jonny and Aspen were the best and super helpful. I can’t recommend this place enough!
Jason was amazing to deal with. We never felt like we were dealing with a "used car salesman". He treated us as a valued customer and gave us a very fair offer for our vehicle. We visited two other dealerships and hands down, Jason was the best! Thanks again for the wonderful experience.
Johnny got us the deal we needed to drive off the lot with confidence. Definitely recommend Johnny!
Today I was here for oil chante service. Verónica was súper nice and kind and she Helped me with the translation. Please come to this dealer if you want to receive a Good service
(Translated by Google) I came to change the oil in my vehicle and I arrived quickly, they attended to me, I don't speak English so the very kind Miss Verónica helped me, a pleasant and attentive person. All good, excellent after-sales service. 👌 (Original) Vine a hacer cambio de aceite de mi vehículo y llegué rápidamente me atendieron, no hablo inglés así que la Senorita Verónica muy amable me ayudó, una persona agradable y atenta. Todo bien, excelente servicio post-venta. 👌
I just wanna say thank you so mach!! You guys are amazing people that help me that night getting out the situation and into new car sell consultant Joel Castillo, Manager Stephen Baker, finance lady Aspen. I came in with the car that I bought from use car company that had me going the endless loophole with issues after issues and you guys was able to show me that you guys truly cares about taking care of your customers and helping out. I am so appreciated that we came to you guys that night thank you 😊
These guys have been the actual best, me and my sister came in with problem that seemed impossible to solve and they went above and beyond to make sure we were satisfied. I want to shout to Joel Castillo he’s was a good person great to chat with, Steve baker he went out of his way to make sure everything went smoothly and made sure we found what we were looking.
(Translated by Google) My name is Diana, I would like to comment that: I had a small setback with my truck and NISSAN very kindly provided me with assistance so I could continue with my daily activities by providing me with ANOTHER vehicle. In the service area I was assisted 5 times by Miss VERÓNICA who at all times was attentive, friendly and very helpful. My dealings with her were totally direct and that made it easier for me to save time because she ALWAYS took charge of the situation. (Original) Mi nombre es Diana quiero comentar que: tuve un ...
Haven’t been into this location yet but I called a few times with some questions and the receptionist, Halley, answered them all quickly and kindly!
The service here is very timely and high quality. Todd gets it done and will take care of you. I highly recommend this team!
This week we had an oil change, the service and waiting time were excellent, thanks to Veronica and Ruben who helped us with the service, thank you for supporting us with the translation into Spanish!
Excellent service 👏
I have been a Toyota Faithful for ever. But during my search for a new car, I decided to check out a Nissan Rogue. I didn’t know anything about them but Johnny was perfect in showing this car to me. He listened to me and what my needs and desires were for a new car and then showed me all the bells and whistles and actually “sold” me on the car. It drives beautifully! Johnny wasn’t pushy, just helpful. Johnny even reírme my call when he wasn’t at work at that time! The interest rate was ...
We have come here 2 times now and every time it is an amazing experience. Todd was very helpful with making sure we were taken care of and that our issues were resolved! We had tried calling the Honda dealership multiple times to resolve our vehicle issues with no progress and next to no responses. As soon as we called the Nissan dealership, they got us scheduled and fixed our issues in under an hour. They did an excellent job in turning our frustrating experience into a pleasant one!
todd was so nice at the orem location! he got me in and out quick, explained everything in detail, and gave more budget friendly options! great communication and super friendly!
The complimentary ride from Wilson is a life saver. However, the service is tearable. I came in late September / early October because check engine light was on. I also was noticing that the acceleration wasn’t working correctly. I was right. The acceleration modular wasn’t working. Nissan said it needed an update. I paid not only for the diagnostic but to update the modular. About $600.00. The truck worked for the next month until it stopped receiving gas to go up the hill, and the check engine light went on. I brought it in to Nissan again and they could ...
I had great service today from Todd at Nissan Ken Garff. I had purchased an advantage plan on my Xterra. Then I sold my Xterra while I was waiting for recall work. They told me they would transfer the remaining oil changes. Well they didn’t. But Todd took care of it. I now have the oil changes they promised. I am a happy customer 😊.
Very friendly and helpful without being pushy. Look forward to returning for all my car needs.
fast service
We are very pleased with the work by the repairs done at Ken Garff Nissan. They kept the car until the repairs done were completed to perfection. Very grateful for their diligence!
They went above and beyond getting me into an awesome New car. The team was extremely friendly and accommodating and I would 10/10 recommend. I didn’t feel pressured at all and left feeling confident in my purchase
Salesman Johnny was very helpful and willing to go to bat for us with his manager. Very friendly and professional!
Johnny was super helpful, friendly, and willing to work with us highly recommend!!
Todd Fuller got me fixed up and back on the road in short order
I recently had the pleasure of working with "Ms. Krista Bryce", an outstanding auto saleswoman, and I can't recommend her enough! From the moment I walked into the dealership, she greeted me with a warm smile and a genuine enthusiasm that made me feel comfortable. She took the time to understand my needs and preferences, guiding me through the options without any pressure. Her knowledge about the cars was impressive, and she provided detailed information about the features and benefits, helping me make an informed decision. I truly appreciated her patience and willingness to answer all my ...
I was in dire need of an oil change before a trip and the dealership I normally visit (Murdoch Hyundai) turned me away for a walk in. I went to Ken Garff Nissan since my wife takes her car there and they made room for me to get in as a walk in. I am very grateful for their excellent service. Todd was the gentleman helping me and he was very helpful and kind in getting my car in right away. I really appreciate the inspection video they included in the service as well; something I’ve not experienced before ...
I have been coming to this location since 2017 and am always happy with their service. Yesterday, I came in for a routine oil change and Todd was very knowledgeable and friendly. I’ve been to multiple Nissan’s in the state and this location is by far my favorite.
excellent service! Todd is super efficient and very friendly guy!. He was attentive to all my questions and answered them confidently, showing he knows his job well. It's one of those rare places where you really feel like the customer is valued.
Came in for routine service. Todd Fuller was friendly, helpful and knowledgeable. Amenities while waiting were nice. Service did a good job on the vehicle 👍
I enjoyed working with Todd Fuller, he was able to help answer my questions and get my truck the service it needed. Friendly, helpful, knowlegeable and good to work with. The amenities were nice while waiting.
They did brakes and rotors on my 2015 Honda Pilot and did it exceptionally quick and did all four tires in under 2 hours! Highly recommend!
Excellent sales department! Very helpful and knowledgeable. We had a great experience purchasing our Toyota sienna there!
Had my oil changed on my car It was a great experience! They sent me a video of the condition of my car that helped me know how my car was doing. Overall a great experience!!
I have gone to this location since 2017 and I appreciate the maintenance they’ve done for my car. They will send me videos on things that need to be replaced and even though there have been some small hiccups with communication, they will reach out to clarify.
I don’t care for the way the service department sets up their appointments, but I really do like the service department and the technicians there! I had switched appointments from Friday to Thursday and somehow the scheduler did not get it into the computer. My service advisor was Todd Fuller, he was very gracious and told me not to worry about it, he would work me in. I like the way they send a video to your phone about what they checked on your car that possibly could use some attention. Overall, it turned out to be a good ...
If you’re looking for a vehicle to purchase I highly recommend this dealership, and be sure to ask for Billy Brown. He has helped me with several purchases over the years. Although I live about a 45 minute drive from this dealership, I won’t go anywhere else because of Billy. He is honest, kind and hard working and he really does try to help you get the perfect vehicle. Go see for yourself, you won’t be disappointed!!
My Nissan Salesman - Billy is so good. He’s easy to communicate w.always replies quickly to my calls air texts. Caring and helpful. He drove a vehicle to my home to let me try it for a few days. And took my vehicle back to the dealership to get it appraised. He even moved all the little kid car seats for me! He s been easy to work w and consistently professional. I’m very impressed. He understand my needs and experience w cars.
We bought a car and had a great experience at Ken Garff. Billy Brown was our salesman. He listened to what we were looking for and had cars ready to test drive. We never felt like we were being pushed into buying something we didn’t want. The whole process was quick and easy. We have recommended Ken Garff and especially Billy to our friends and family.
John was great and got me out the door with no pressure and great service. I had one little problem with a loose wire and they got it in and took care of the problem instantly. I recommend not only Ken Garth Nissan off Orem but The salesman John s as well. Thank you John and Ken Garth of Orem. I love my Murano
My son bought a car from here a couple of weeks ago. We had the pleasure of working with Billy Brown. He provided excellent customer service and was always willing to answer any questions we had. Billy was really able to make our car buying experience a breeze. I’m glad we chose Ken Garff Nissan.
I got my first car there on such a great deal. I felt so nervous and thought that I was going to be overwhelmed but Billy Brown took good care of me ! He made sure I was comfortable and he made sure I got the best deal and informed me on everything.
The people there are amazing! My time spent during the purchase of my car was quick and easy. Thanks Kayla! The financing part was high tech and Aspen got me a great rate. And in the service department, Sierra did the calibrating in minutes instead of all day. I will be going back there for all of my future needs!
I worked with Sierra and she is always great to work with! She helps me understand what my car needs and gives me a good deal! She is very nice and approachable!
Anthony Manuche was very helpful and respectful towards my needs and helped me find a great vehicle at a great price!
I get my oil changes here and they're the most economical. You can buy the advantage care plan and it comes with 3 oil changes and 3 tire rotations 3 car wash tickets. I enjoy meeting with Sierra as she's so knowledgeable. I always hope I get her to help me.
Sierra did a great job! She knew exactly what she was talking about and I enjoyed her energy!!
Sierra was absolutely amazing!! She really helped me understand things and helped a lot with my unexpected situation! She was very approachable and gave me a great deal!!
I worked with Sierra and she is always great to work with! She helps me understand what my car needs and gives me a good deal! She is very nice and approachable!
The team at Ken Garff Nissan is amazing and always willing to help. The parts department has helped me find parts that were “not available” many times. The advisors in service are friendly and the prices for maintenance are very competitive and reasonable. I have always been happy with the service I have received. I will continue to work with them for all my car needs.
I went in for an oil change last week, and left with a new car! Todd did my oil change service, and he was great! I decided to go talk with someone regarding trading in my vehicle while the oil was getting changed. Jason A helped me out and showed me a few cars that fit within the description of what I was looking for. I had no intention of leaving with a new car then, but Jason took the time to sit with me and helped explain to me what I could potentially do. In addition, he pulled up ...
Had my Oil changed in service, super easy and quick. The staff is great!
Best dealership around and very helpful. Truly has great costumer service and the managers are great.
Great experience great prices and fast turnaround time
I bought my car in December and have loved it! Service works fast and reliable and communication is fantastic
Great group of employees. They communicated well and my vehicle was fixed quickly. (At a great price also!!!!!!) I will be back to them for all of my service needs
Very friendly environment and very friendly staff and amenities. Work was done at a affordable rate and done quickly
Great sales and service team! Purchased a new Ariya and I am very happy with the car and the way I was treated! Had a nail in the tire and the service team fixed it free of charge and had me back on the road in no time! Thanks Nissan of Orem!
John Goodman in the Service Dept is the best! I have been going to him for years. Big or small, he gets the job done.
Kristin my advisor was super helpful. The Shuttle driver Wilson was super accommodating and helpful.
Amazing deal and staff! Very accommodating to our needs and wants. Anthony Manuche was awesome at helping us through the whole process. Made our first car buying experience a great one!!
Wilson , my shuttle driver was awesome ! Super nice and professional and on time highly recommended
Kayla was very helpful and communicative!